Shipping policy

 

Cancellation Policy

Cancellation before shipment :

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our us on help@.com or call us on ‎+91 9303579316 .

Returns, Replacements, and Refunds

How do I return an item purchased on?

  • Step 1: Contact our Customer Support team ‎+91 93035 79316 or via email ( help@ajoonitoys.com ) receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: The customer will have to make sure that the refund will only be initiated from us only if the products are received in their original packaging with their seals, labels, and packaging intact. It is a customer's responsibility to return us the unused products.


Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
  • QR code is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • Free product provided by
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. All Combo orders or Gift items are not eligible for return or exchange. For any clarification, please feel free to contact our customer care.



Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, please contact us on ‎+91 93035 79316  .

Order Processing & Delivery

  • Orders are processed within 24 hours of placement.
  • Once shipped, delivery usually takes 3-7 business days, depending on your location and courier service availability.
  • Orders are shipped Monday to Saturday (excluding Sundays & National Holidays).

Shipping Charges

  • We strive to keep shipping charges minimal. The final shipping cost will be displayed at checkout before you confirm your order.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your package.

Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact our customer support team at ‎+91 9303579316 or email help@ajoonitoys.com.
  • In case of a lost package, we will investigate with the courier service and provide a resolution.

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